Privacy Policy

Last Updated: October 2023

Welcome to Cutagoa.com ("we," "our," or "us"), a pet transportation service. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using Cutagoa.com, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our services or register on our website:

• Name, address, email address, and phone number
• Payment information (credit card details, billing address)
• Pet information (species, breed, age, health conditions, vaccination records)
• Travel details (origin, destination, dates)
• Government-issued identification when required for transportation services
• Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on our website
• Referring websites
• Cookie data (see our Cookie Policy section)

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our pet transportation services
• To process payments and complete transactions
• To communicate with you about your service requests, inquiries, or account
• To comply with transportation, customs, and animal health regulations
• To improve our website functionality and user experience
• To send service updates, promotional offers, and newsletters (if you have opted in)
• To prevent fraud and ensure the safety of transported animals
• To fulfill our contractual obligations
• To comply with legal requirements

3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual necessity: Processing is necessary for the performance of our contract with you
• Legal obligation: Processing is necessary for compliance with legal obligations (such as customs, transportation, and animal welfare regulations)
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention and service improvement
• Consent: Processing based on your specific consent (such as for marketing communications)

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations that require data retention
• Statute of limitations for legal claims
• Operational business practices

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

Types of cookies we use:

• Essential cookies: Required for basic website functionality
• Analytical/performance cookies: Help us understand how visitors interact with our website
• Functionality cookies: Allow us to remember your preferences
• Targeting cookies: Record your visit to our website, pages visited, and links followed

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

8. Third-Party Disclosure

We may share your personal information with:

• Transportation partners and carriers necessary to complete your pet transportation service
• Payment processors to facilitate transactions
• Government agencies when required by law (customs, immigration, animal health authorities)
• Professional advisers such as lawyers, accountants, and insurers
• Service providers who assist with our business operations

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws.

9. International Data Transfers

Due to the nature of our pet transportation services, your personal information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information, such as:

• Standard contractual clauses approved by the European Commission
• Binding corporate rules for transfers within our corporate group
• Adequacy decisions by the European Commission for certain countries

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If we make material changes to this Privacy Policy, we will notify you through a prominent notice on our website or by direct communication.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for users in the European Economic Area.